The healthcare experience is never one single interaction. It is made up of a million small encounters where each one is an opportunity to pursue Excellence. The Healthcare Experience Academy is here to inspire, develop, and activate your organization’s most important resource - its people. Our video series and eBooks have been specially crafted to help your healthcare team reach its full potential! Watch our video and learn how.
Our goal is to inspire and activate your organization’s most important resource–its people. Our courses have been crafted to help you and your healthcare team reach your full potential by pursuing and achieving excellence with every patient, every time.
Our educational content provides tools and training that positions leaders, physicians and staff to deliver consistent and exceptional experiences.
The HXAcademy has been designed by physicians, clinicians, experience experts, healthcare leaders and award-winning video producers. The advice of our instructors is pragmatic and will help you improve immediately.
The content and presentation styles you’ll encounter in each lesson are rooted in the real-life experiences of our experts working with over 300 hospitals, healthcare systems, clinics and long-term care organizations. Our engaging video lessons enable you to leverage the knowledge of leaders in the field, understanding their expertise about healthcare experiences in a way that textbooks often don’t allow.
Elevate patient experience journey
Improve organizational culture
Reduce turnover and turnover cost
Improve HCAHPS experience scores
Increase physician and employee engagement
Are you seeking professional growth to propel your career? Are you an organization leader looking to inspire your team and drive bottom-line results? Or maybe you’re just interested in taking your organization’s commitment to patient-focused care to the next level. We designed this academy for you.
HXAcademy makes it easy for individuals to purchase access to the courses they want, and for leaders to buy access for entire teams at a price that makes sense for your organization’s size and educational needs.
Every healthcare professional deserves training opportunities that won’t break the bank, and that pay you back dividends over time. When you purchase a course (or a discounted bundle of courses) as an individual, you pay a one-time fee and receive access to that material. For organizations, we work with you directly to create a plan for your team that fits your goals and your budget.
You don’t have time for lengthy training monologues. Our courses are made up of bite sized, two-to-seven-minute video lessons that can be viewed at your own pace and watched again at any time. No quizzes, no exams—just practical learning, at your own pace.
For organizations, the courses and accompanying e-worksheets can be used in totality or in learning modules to elevate the performance of your team as a whole, during new hire onboarding, for development in targeted areas, or in any way that fits your strategic plan.